What does “Ombudsman” mean to you?

Long Term Care Ombudsman Logo

Last Updated on: 7th February 2019, 10:12 am

If you or a loved one are connected to a long-term care facility, you may have heard or seen the word “Ombudsman.” But what does it mean? The word ombudsman is Sweedish in origin, and literally means “representative.” Today it is understood to mean “a person (such as a government official or an employee) who investigates complaints and tries to deal with problems fairly” according to Merriam-Webster Online.

Obudsman offices can be found throughout the nation for a variety of causes. Of special interested to our elder community and their families however, is the State of California Long-Term Care Ombudsman advocacy program. The LTC Obudsman office provides services to  to ensure the rights and well-being of the elderly. In particular, they receive, investigate, and resolve complaints made by or on behalf of, residents of long-term care facilities such as nursing homes. They can also help you file a formal complaint with the California Department of Health Services. It is important to note that the LTC Ombudsman is run by paid staff and volunteers, and does not have any powers or direct authority over the long-term care facilities.

If you would like more information about Long-Term Care Ombudsman, or to request assistance, call their 24 hour a day CRISIS line at 1-800-231-4024.

San Diego County’s Ombudsman Site: http://www.sdcounty.ca.gov/hhsa/programs/ais/ombudsman_long_term_care/index.html#About_Long_Term_Care_Ombudsman_Program



About Berman & Riedel, LLP firm managing partner attorney William M. Berman:

Attorney William M. Berman focuses his practice in the areas of catastrophic personal injury, wrongful death and elder abuse and neglect. Strictly a plaintiffs’ dedicated firm, he never represents insurance companies in the defense of claims. Mr. Berman’s firm remains staunchly committed to helping those who have suffered serious injury or loss due the negligence, intentional misconduct or wrongful acts of others.

Mr. Berman has grown his firm to what is considered one of the largest and most successful elder abuse/neglect practices within California. Through his continued successes in handling claims involving nursing home and elder abuse and neglect, Mr. Berman remains a prominent figure in advocating on behalf of this vulnerable class of citizens.

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Attorney Bill Berman

William M. Berman, Esquire
Berman & Riedel, LLP
12264 El Camino Real, Suite 300
San Diego, California 92130
ph: (858) 350-8855
fax: (858) 350-9855
web: www.bermanlawyers.com